How to order

It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old.

You may order wines, spirits or other goods by the various methods mentioned below (unless stated otherwise). You will have a right to cancel such order, please see the paragraph headed “return of goods / cancellation” below for details.

You may order by;

  • Telephone, on 01258 830 122
  • Via our website at www.museumwines.co.uk
  • By e-mail to orders@museumwines.co.uk

Our contract with you

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are despatched, a contract will be made between you and us.

Description & Prices

The description and prices payable for the items or services that you order are set out in our price list, brochure and/or website. If, by mistake, we have under-priced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned or, in the case where we are not despatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the event that an item has been over charged a full refund of the difference will be given.

We reserve the right to change our prices. Please refer to the latest price list or our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different.

Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include VAT at the current prevailing rate. Case size may vary. 

Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. If any other currency is stated, this is subject to currency fluctuations and is an indication only.

How to Pay

We accept Maestro, Visa, Mastercard, American Express or interbank transfers (by arrangement).. Orders may be delayed by transfers of money or credit card authorisations not being confirmed by the respective banks. Please note that it is the customer’s responsibility to contact their bank to speed up this process if the order is required urgently. Credit cards are always debited in UK pounds sterling. Please note that payment will be taken in full at the time of ordering. For authorised 30 day credit accounts, we do not accept credit card payments to clear the balance outside the credit terms.

Delivery

Standard services: Orders of £150 or more (per delivery address) are delivered free of charge throughout the UK for standard and Specified Date deliveries. We normally deliver between 9am and 5pm Monday to Friday within 5 working days from receipt of order. We offer a delivery service for orders of less than £100 (excluding delivery charge) per delivery address throughout the UK; this is chargeable at £10 per delivery address for standard and Specified Date deliveries.

 

Premium Services (Next Day): We offer a next working day (Monday to Friday) UK delivery service provided we receive your order by 12 noon. This service is offered at a charge of £12.50 per delivery address, whatever the value of your order. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer or where the customer is not available or not present to take receipt of the delivery.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. 

Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland, are offered free of charge but with a minimum order value of £200 (excluding delivery charge). We regret that we cannot deliver orders below £200 to these areas. Furthermore, Next Day, and Specified days delivery services are not available in these areas. Please contact us for details.

Collection

If you stipulate at the time of placing your order, it is possible collect from No 8 Wine Co, Tarrant Hinton, Dorset, DT11 8JX. Your order will be available for collection for 28 days after which it will be returned and your account will be refunded, please allow 28 days for this.

Quality Guarantee and Policy

We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. If you believe a wine to be faulty please contact us on 01258 830 122 or email us at orders@museumwines.co.uk and we will be happy to make arrangements to have the wine collected and tested.

Receipt of Goods

Deliveries should be signed for as ‘Not Examined’ and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left. Contact us on 01258 830 122 or email orders@museumwines.co.uk

Substitutes/Availability

All wines and spirits and other goods are subject to availability. When selecting the wines or other goods from our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.

Ownership

All wines and spirits or other goods ordered remain the property of Museum Wines Ltd or its associates until payment is received in full.

Return of Goods/Cancellation

Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. Any cancelled order will be refunded within 30 days. A charge of £15 for collections will be payable in the UK. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged. Contact us on 01258 830 122 or email orders@museumwines.co.uk

Sale or Return

All sale or return orders must include a minimum of £500 of wine, Champagne, Port or spirits. A maximum of 25% of the original order quantity can be returned. – All returned goods must be in re-saleable condition otherwise no credit will be given. A collection charge of £15 per order will be applied to all sale or return orders.